Job Description

1. Engages in and develops trusting relationships with all staff, vendors, or clients to enhance employee employment satisfaction.
2. Abides by company rules and policy/procedure as well as helping with mission, vision and values of SPSI.
3. Attend all mandatory staff meetings, facility in-services and staff development activities as scheduled.
4. Accurately record relevant client/vendor contacts and messages as well as communicates it with the staff it affects.
5. Assists employees with support so that it affects our clients in a positive way.
6. Performs administrative and recordkeeping tasks related to the nursing department including filing, organizing, copying, and other tasks.
7. Works efficiently and effectively using EMR systems required such as Phoenix, Smart Care, Sentri.
8. Immediately report critical issues and work with appropriate staff to develop an intervention plan.
9. Maintains the integrity and confidentiality of clients and employees record information as well as maintain SPSI’s code of ethics.
10. Provides services as needed to include, AIMS screening, vital signs, weight/ BMI, routine lab draws (A1C, Cholesterol) updating allergies and pharmacy within the EHR, Complete medication reconciliation for all people seen by the prescriber.
11. Completes all required documentation according to agency policy and procedures.
12. Answers phone calls as they come into the nursing line and triages appropriately.
13. Assists with the secure storage of individual injectable medications and appropriate disposal of medical waste in accordance with agency procedures.
14. Assists the RN in maintaining the sample medication inventory.
15. Assists the RN in coordinating lab requests and results with the prescribers.
16. Assists with coordinating the clean-up of minor body fluid or hazardous waste spills as appropriate.
17. Work to continually improve skills seeking training in areas where needs have been identified.
18. Other duties as assigned.

MARGINAL JOB DUTIES

1. Works collaboratively to train all new staff as assigned based on the need of the department as needed.
2. Assists the operations department with front desk coverage and/or tasks as needed.
3. Completes routine medication refills as appropriate.
4. Completes prior authorizations for medications as needed.

• • Must be able to lift up to 50 lbs.

• • Reliable transportation is required. Local travel throughout service area is required with possible occasional travel between SPSI locations. Some out of service area travel may also be required. Reimbursement in accordance with SPSI policy.

1. Self-motivated and the ability to handle unforeseen problems and when to reach out for support and supervision. Does not wait to be told what to do, can work independently.
2. Excellent time management skills with a proven ability to meet deadlines.
3. Exceptional organizational skills.
4. Sensitivity to the needs of persons with disabilities, mental illness and SUD.
5. Ability and willingness to work cooperatively with others.
6. Aptitude in resolving issues and conflicts.
7. Fluent/ basic knowledge in the use of Microsoft Word, Excel, and other applications.
8. Maintains a high degree of discretion when dealing with confidential information.
9. Knowledge of general office machines, telephone systems, fax machine, PDF operations, and other information systems.

INTERPERSONAL SKILLS

1. Must possess effective communication skills and act as a representative of SPSI and adhering to its mission, vision, and values. This includes external representation of local agencies.
2. Speak to clients in a respectful and calming manner, even if clients are agitated. Identify and resolve client conflicts/dissatisfaction issues as needed.
3. Continually strives for effective relationships with staff and management.
4. Expect self and co-workers to maintain the highest standards of professional ethics.
5. Work as a team member to improve the various services offered by the agency, sharing information about cutting edge practices or identifying gaps and needs in service.

• A minimum of one to three years’ experience in a mental health/substance use setting preferred.

• Associate degree or bachelor degree in the related field preferred.

• • Valid driver’s license.
  • Certified medical assistant (CMA) or registered medical assistant (RMA) certification is required.