Job Description

– Responsibilities
    • Engages in and develops trusting relationships with all staff, vendors, or clients to enhance successful mental health/substance abuse outcomes

 

    • Accurately record relevant client/vendor contacts and messages as well as communicates it with the staff it affects

 

    • Completes work assignments accurately and thoroughly as well as working independently

 

    • Attend all mandatory staff meetings, facility in-services and staff development activities as scheduled

 

    • Immediately report critical issues and work with appropriate staff to develop an intervention plan

 

    • Maintains the integrity and confidentiality of clients and employees record information as well as maintain SPSI’s code of ethics

 

    • Work to continually improve skills seeking training in areas where needs have been identified

 

    • Abides by company rules and policy/procedure as well as helping with Mission, vision and values of SPSI

 

    • Welcomes all incoming visitors and program participants, and routes them to the appropriate staff for services

 

    • Receives incoming phone calls, screens them, take messages and/or forward to appropriate staff

 

    • Maintains and updates lists of active participants and gives them initial and / or follow up appointments as needed

 

    • Collect and process daily billing for all therapists and psychiatrists

 

– Requirements
    • Fluent/ basic knowledge in the use of Microsoft Word, Excel, and other applications

 

    • Knowledge of general office machines, telephone systems, fax machine, PDF operations, and other information systems

 

    • Sensitivity to the needs of persons with disabilities, mental illness and SUD

 

    • Ability and willingness to work cooperatively with others

 

    • Maintains a high degree of discretion when dealing with confidential information

 

– Skills
    • Self-motivated and the ability to handle unforeseen problems and when to reach out for support and supervision

 

    • Excellent verbal and written communication skills

 

    • Excellent organizational skills and attention to detail

 

    • Excellent time management skills with a proven ability to meet deadlines

 

– Experience
    • 3 years experience in reception; customer service or related field (preferred)

 

    • Knowledge of Medical Terminology (preferred)

 

    • Knowledge of medical records and/or billing (preferred)

 

    • Microsoft Word: 1 year (Required)

 

    • front desk receptionist: 3 years (Preferred)

 

    • Microsoft Excel: 1 year (Preferred)

 

    • Organizational skills: 1 year (Preferred)

 

– Education
    • Post-secondary education

 

– Benefits
    • Positive work environment: We believe that having a fun, friendly work environment is important, and we enjoy doing outings that promote team building and self-care.

 

    • Employee Incentive program

 

    • Health insurance

 

    • Medical reimbursement program

 

    • Dental

 

    • Vision

 

    • Paid time off

 

    • Holiday pay

 

    • 401K retirement match

 

    • Flexible scheduling

 

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      *References

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      Background Check
      Consent.pdf

      Central Registry
      Clearance
      Request.pdf

      Recipient Rights
      Form.pdf
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            Locations

            2100 Hemmeter Road
            Saginaw, MI 48603
            Phone (989) 799-2100
            Fax (989) 799-2637

             

            615 S. Euclid
            Bay City, MI 48706
            Phone (989) 439-1513
            Fax (989) 439-1512

             

            1000 N. Johnson
            Bay City, MI 48708
            Phone (989)895-8666
            Fax (989)778-3317

             

            5914 Eastman Avenue
            Midland, MI 48640
            Phone (989)799-2100
            Fax (989)799-2637